Help & FAQ

How long does shipping take within India?

We deliver across India within 5-7 business days for most locations. Metro cities typically receive orders within 3-5 business days. Remote areas may take 7-10 business days.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery for orders across India. COD is available for orders up to ₹50,000. Prepaid orders get priority processing and may receive faster delivery.

How can I track my order?

Once your order is shipped, you'll receive a tracking number via email and SMS. You can track your order using this number on our courier partner's website or contact our support team for assistance.

What is your return and refund policy?

We accept returns within 7 days of delivery for unused products in original packaging. Refunds are processed within 5-7 business days after we receive the returned item. Return shipping is free for defective or wrong items.

Can I exchange a product for a different size or if it's damaged?

Yes, we offer free exchanges for size issues or damaged products within 7 days of delivery. Contact our support team with your order number and photos of the damaged item. We'll arrange a pickup and send the replacement.

What payment methods do you accept?

We accept all major payment methods in India: UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, RuPay), Net Banking, Digital Wallets, and Cash on Delivery (COD).

Can I cancel my order after placing it?

Yes, you can cancel your order before it's shipped. Contact us immediately with your order number. Once shipped, you can refuse delivery or initiate a return after receiving the product.

How can I contact customer support?

You can reach us via WhatsApp, email, or phone during business hours (10 AM - 7 PM IST, Monday to Saturday). Visit our Contact page for all contact details and our support form.

Do you ship internationally?

Currently, we only ship within India. We do not offer international shipping at this time. We're working to expand our services globally in the future.

Do your products come with a warranty?

Yes, most of our products come with a manufacturer's warranty. Warranty period varies by product and is mentioned on the product page. Keep your invoice for warranty claims.