Returns Policy

At Rhaa Bazaar, operated by Rhaa Enterprises, we are committed to delivering premium quality products that delight you. If something isn't right with your order, our Returns Policy ensures a swift and straightforward resolution through replacements only. This policy outlines the process for returning items and is designed to be fair and efficient, complementing our Terms of Service and Shipping Policy. Please review it carefully before placing an order.

Eligibility for Returns

You can return eligible products within 3 days from the date of delivery, but only for these specific reasons:
Damaged or Defective Item: The product arrives broken, faulty, or doesn't work as expected.
Wrong Product Delivered: You receive a different item, size, colour, or quantity than ordered.
Significantly Different from Description: The product materially mismatches the details, images, or specifications on our website (e.g., inferior quality or inaccurate fit).

What We Don't Accept for Returns:

Used, worn, washed, or altered products.
Hygiene-related items (e.g., undergarments, personal care products).
Custom, personalized, or made-to-order orders.
Returns due to change of mind, sizing preferences, or minor variations (e.g., color differences from screen settings).
Requests after the 3-day window—strictly no exceptions to maintain trust and efficiency.
We may deny returns if we suspect misuse, fraud, or non-compliance.

How to Process a Return

To get started, follow these simple steps:
Contact Us Right Away: Within 3 days of delivery, reach out via email (support@rhaabazaar.com) or WhatsApp (+91 88103 67331) with:
Your order number.
Clear photos or a video of the issue.
A short description of what's wrong.
We Review Quickly: Our team will check your request within 48 hours and let you know if it's approved. If yes, we'll issue a Return Authorization (RA) code and guide you.
Ship It Back: Pack the item in its original condition and packaging. Use the prepaid return label we provide for approved returns (we cover shipping costs if it's our error). Send it to our warehouse address in the RA email.
Inspection and Next Steps: We'll receive and inspect it within 3-5 business days. Once confirmed, proceed to replacement as per our policy.

Key Timeline:

Window to Report: 3 days from delivery.
Approval: Up to 48 hours.
Return Handling: 3-5 business days.
Resolution: Promptly after inspection.
You'll get updates via email or SMS—stay connected for a hassle-free experience.

Outcomes of a Return

Replacement Only: Approved returns lead to a free replacement of the same or equivalent product (if available). We'll ship it using our standard timelines.
If Replacement Isn't Feasible: We'll suggest a close alternative at no extra charge. No refunds or store credit—our focus is on fixing the issue directly.
No Extra Perks: Delays or inconveniences don't qualify for compensation.
This policy keeps things simple: return the problem, get the solution. We inspect all returns to ensure quality standards.

Special Notes

Pre-Dispatch Changes: If you need to adjust an order before processing, contact us within 24 hours—no return needed.
Bulk Orders: Different rules may apply; ask us upfront.
India-Only: Applies to domestic deliveries.

Contact Us

Need help? We're available during business hours (10 AM - 5 PM IST, Monday to Saturday):
Email: support@rhaabazaar.com
WhatsApp: +91 88103 67331 (messages only)
Thank you for shopping with Rhaa Bazaar. We're all about premium satisfaction—returns are rare, but we're here when you need us.

This policy can be updated; the latest is on our website. Continued use means you agree.